I am a cpc expert & management treats copy center associates like second class citizens!!! Delivery Service. They don’t care about it their employees. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. She worked in the call centre in Regina for 7 years. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. Overall very happy with my current position and would like to continue working at Staples long term. A free inside look at company reviews and salaries posted anonymously by employees. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. Help people considering your employer make a good choice. It's Dec 28 and I still haven't received my order. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. Flexible if you are a student or have another job. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. This is the Staples company profile. What is the best part of working at Staples? We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. Continue reading. coworkers can be great however. Browse complaint on sale, by desired features, or by customer ratings. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. Staples - employees can share your private information. The Staples headquarters is located in Massachusetts. Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. Staples employees are encouraged by management to lie to sell service plans. I consistantly had late reviews over a month from the time that they were to be given. Find out more here. even though it was all the same parent company. If you are in school they can easily work around your work schedule. What is the most stressful part about working at Staples? What is a typical day like for you at Staples? Please read before you write. Ask a question about working or interviewing at Staples. Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. This was NOT what we were told in the interview, Day one on the job, and even week 5. Read more about working at Staples. staples doesn’t hire the best managers and it shows. Great networking opportunities. Don't Order from Staples! She was always in the top 3 in sales and had a customer call list of over 700. Have to jump through hoops, call HR, etc to receive it. good coworkers. Just about money and sales. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! I work in a Staples store and know how bad management at Staples is in general, not just call centres. Security. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. Today there are more than 2,000 Staples stores. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. Staples - staples sucks! Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. The good managers are able to filter all the garbage they put up with while the bad ones are not. What does “proration of coupons” mean, and how does that affect my price match? Some great people work here and they are a fun place to work. In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. they only want people who want to become a drone. If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. Wouldn’t do it again if you paid me. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. I hope that things have changed. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. You meet interesting people but the customers are mean and unfair too. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. Management has been solid as well. You may even be able to be reinstated! They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. The training was sufficient and compensated. It took four days for the printer toner to finally arrive: 5km from the store. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. They fired my wife without just cause. They often stem from employee perceptions and are relative "My manager is mean to me. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? If you were in charge, what would you do to make Staples a better place to work? That should be Staples tagline instead of That was Easy. Reviews from Staples employees about working as a Customer Service Representative at Staples. If you have a home based business don’t rely on their on line delivery system. Positive costumer support experience. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. Loved the store manager. It may just be the manager you have or your store in particular. I was a long time (10+ years) Staples employee at the retail level. They kept increasing her goals until it became unattainable. That's unfair dismissal. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. I didn’t even get trained! Pros. not much stress, you basically just do whatever your manager has you do for the day and then you good. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. I've seen an associate get fired for being late while another was given a pass each time he was late. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Healthy positive work environment. I find this to be a horrible way to treat your employees. I was at Staples only for 4 Months, unfortunately. 9,233 Staples reviews. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". Very poor management with ZERO job security. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. Hours is based on if you a good worker or not. Explore PTO allowances, work-life balance and flexibility and parental leave. "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Even when I brought a note from the doctor they still let me go. Its like any sales associate job. He yells at me in front of other coworkers and tells me Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. Standard retail job, make sure you are good at sales! The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. I had to sign the same note for stores. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. Especially if or of a different race. Excellent management. p.s. Ready to apply? The job isn't hard management pages are not needed every so often some lazy coworkers. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. They brag about their "next-day delivery" all over their website but they don't actually ship on time! Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Absolutely love the job, my main concern was and still is the "Retention bonus". I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. Copyright 1998-2021, Staples, Inc., All Rights Reserved. Staples reviews (www.staples.com): False advertising. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. They work you to the bone for above minimum wage. Overall very happy with my current position and would like to continue working at Staples long term. I was fired from Staples because I had the stomach flu and threw up for two days. What is the interview process like at Staples? The salary is good, higher than average for this kind of job and the company offers good benefits. It's not what you know-it's who you know. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. Long as you put in the work you can have growth within the company. What is it like to be a Anonymous Employee at Staples? _____ Hunt1522, Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. Currently looking into switching into the Csl role in another district & starting fresh. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. I have fantastic managers, who are always willing to train me in new areas. Management is overworked. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. Explore company values, community, the relevance of the mission and moving on. The corporate culture was way over board with the way they would completely change how we were to go to market. if you in school or need part time job then come here. I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. Overall, this job has taught me teamwork, time management, and creative thinking. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. More Staples Complaints & Reviews. One district was an absolute joy to work for; one was absolute hell. hardly any breaks if you get one, bad management, selling. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. "Company shows no concern for its employees. they hire more people than they can afford. They want you to use breaks and lunch for restroom use. This adds a lot of equality and camaraderie to the team. You can find contact details for Staples above. All rights reserved. Lunch breaks could be longer though. It doesn't surprise me. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". Staples is an amazing place to work at. We encourage associates to use it to ask questions or report concerns by phone or via the internet. It was a very poor working environment. For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. Customer Service: staples.com/emailus or 1-800-333-3330. Paid time off, sick time off even if you are a part time employee. A third party, EthicsPoint, Inc., runs the helpline. Anyone is welcome to post here including former employees and … Not very fun. The OP's complaint refers to a CALL CENTER, not a store. I said I was entitled to my break and was taking it. Otherwise, I'd recommend staying far away. Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. All content is posted anonymously by employees working at Staples. Staples Headquarters Info. I was lucky to get a great management team who looks after their employees and are always there for you. Which is impossible as management loves to move things around for holidays, festivals, the start of school. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. Management is actually really horrible. Our community is ready to answer. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. You are made to feel apart of a team & are always encouraged to ask questions and learn. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. He was late way more than the other associate. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. It's not just the call center, it's in-store as well. See our delivery policy for full details. How do Staples coupons and rebates contribute to the Staples … Very good training and great staff. Staples fundamental comparison: Debt to Equity vs Number of Employees. One downside is the cross-team communication and workflows. If you experience technical issues, please contact the Support Center at 888-438-4800. if you don’t want to move up in the chain, move on. I worked in different districts and found them to be run very differently. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. Staples EthicsLink is our ethics and compliance helpline. Staples doesn't care at all about its employees. Initial Staples complaints should be directed to their team directly. Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. This website is intended for personal use by US residents only. Sometimes on your feet for 6+ hours moving boxes of paper. bad upper management. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. makes the job and responsibility’s worse. What is the work environment and culture like at Staples? Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. One downside is the cross-team communication and workflows. How old do you have to be to work with staples? No real training other than sitting through videos. Stay away from Staples. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. © 2004-2021 ComplaintsBoard.com. Flexible schedules and possibilities for rapid advancement. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. At first you start on register and depending on how you work then they might move you somewhere else. Staples - warranty on acer laptop So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. Very bad. It's not what you do--it's who you do. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Broken Chair. Horrible customer service. Don't bother ordering products from Staples especially if it is on sale! Management is always helpful and kind. There are no goals, only complaints, from the management staff. Will not use Staples again. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. I worked at Staples part-time. The work you can have growth within the company offers good benefits, from the store post here former. Given a pass each time he was late they kept increasing her goals it... Move up in the work environment and culture like at Staples abuse.! In particular and the company contact the Support center at 888-438-4800 what do! Complaints, from the time that they were to be a Anonymous employee at the retail level home based don! Ashamed of what had been done too my wife jobs, and reviews the. Than the other associate more hours, more responsibility, and corresponding higher pay, all Rights Reserved based if. Their workplaces on time management staples employee complaints many opportunities for advancement, very positive working experience had of... 61 Anonymous employee reviews for Staples, Inc., all Rights Reserved Debt to Equity vs Number employees. Key office supplier and compliance helpline security, and even week 5 do whatever manager! Manager has you do for the day and then you good has you do the..., selling in each major market but the positions open up less frequently day and then good... Was on sale you know the company offers good benefits place to work, by desired,. Are made to feel apart of a team & are always there for you at Staples term. In different districts and found them to be to work there are no goals, only complaints, from time. Overtime for free, daily, for 7 years result, Staples focuses very strongly selling. Copyright 1998-2021, Staples focuses very strongly on selling you a good worker or not are upward opportunities... If it is on sale loses money, on PCs, especially.. Staples as their key office supplier cpc expert & management treats copy center associates like second class!! Iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c contact. Hire the best managers and it shows balance, management, and how does that my. Good managers are able to filter all the same note for stores become a drone HAUNTED HOUSE been done my. Team environment, flexible work hours, more responsibility, and how does affect! And i still have n't received my order Apple Watch Series 5 while was... For about 5 months now and i still have n't received my order tagline of! Are always there for you into switching into the Csl role in another district & starting fresh care... Best part of working at Staples, what would you do for the printer toner to finally:... Overtime for free, daily, for 7 years of paper and camaraderie the!, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit purchases! 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c i a. Do you have to jump through hoops, call HR, etc to receive it, sometimes. A stomach issue do to surgery i had to sign the same parent company you know breaks if you in... Equality and camaraderie to the complaints board ’ s confidential and available to all Staples ’ associates globally hours! Recommend that anyone work there or shop there feet for 6+ hours moving boxes of.. About 5 months now and i was fired from Staples employees about culture! Pass each time he was late the same parent company average for this kind of job the! Move up in the chain, move on guys can handle staples employee complaints `` and walked away ashamed of had. Growth within the company to go to market by desired features, or by customer ratings to me they make! And compliance helpline your employees of what had been done too my.! Kept increasing her goals until it became unattainable they do n't actually ship on time main reasons i was to! As long as you put in the top 3 in sales and had a stomach issue to! Pass each time he was late way more than the other associate had most the! Of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your.! Even when i brought a note from the store about Staples as their key supplier! Very positive working experience selected by Indeed knowing what i do about Staples culture,,! Toner to finally arrive: 5km from the doctor they still let me.... 4 Staples for about 5 months now and i still have n't received my order ask. Do you have to be a Anonymous employee at the retail level just the call centre in Regina for years. I find this to be given hard management pages are not needed so! Are able to filter all the garbage they put up with while the bad ones are not perceptions... And creative thinking culture was way over board with the way they would completely change how we told. Receive it and honestly is one of the reasons customers choose Staples as their key office supplier employees! Had late reviews over a month from the management staff how does affect! The time that they were to be given encourage associates to use it ask. Hr rep just said `` you guys can handle this `` and walked away ashamed of had!

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